{"id":141,"date":"2014-05-20T17:16:33","date_gmt":"2014-05-20T17:16:33","guid":{"rendered":"http:\/\/thomlee.site.aplus.net\/wordpress\/?page_id=141"},"modified":"2026-10-13T11:27:04","modified_gmt":"2026-10-13T11:27:04","slug":"professional-resume","status":"publish","type":"page","link":"https:\/\/thomlee.com\/","title":{"rendered":"Professional Experience"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">UX and product design leader with 20+ years of experience turning complex, mission-critical technology into intuitive products and workflows. Leads cross-functional teams in discovery, UX strategy, interaction, and product design. Takes projects in ambiguous problem spaces through delivery, utilizing project experience spanning enterprise SaaS, cloud applications, and AI-enabled products related to healthcare, defense, intelligence, and analytics. Skilled at translating highly technical domains into clear workflows and visualizations, aligning diverse stakeholders, and embedding human-centered design into Agile product development.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">&nbsp;<strong>BOOZ ALLEN HAMILTON <\/strong>&#8211;<strong> UX STRATEGY LEAD &#8211; 2017-PRESENT<\/strong><a speechify-initial-font-size=\"21.06px\" style=\"font-size: 21.06px;\" href=\"http:\/\/thomlee.site.aplus.net\/wordpress\/?page_id=229\"><\/a><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<strong>Security Assistance Group-Ukraine (SAG-U) 03\/2026 \u2013 06\/2026<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:21% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"389\" height=\"522\" src=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/operationalInsightsAnthology.png\" alt=\"\" class=\"wp-image-1487 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/operationalInsightsAnthology.png 389w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/operationalInsightsAnthology-224x300.png 224w\" sizes=\"auto, (max-width: 389px) 100vw, 389px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Led a team of military subject matter experts in knowledge product publication improvement efforts that resulted in a highly acclaimed quarterly newsletter design, reporting dashboards that the Commanding General used to brief the Secretary of the Army, and numerous process improvements adopted by the organization.<\/li>\n\n\n\n<li>Requested additions to the SAG-U distribution list more than tripled during my time on the project.<\/li>\n\n\n\n<li>This role involved working on site with a multinational client team in Wiesbaden, Germany.&nbsp;<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>Defense Suicide Prevention Office \u2014 Training Modernization 10\/2025 \u2013 02\/2026<\/em><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"675\" src=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DSPO-1024x675.png\" alt=\"\" class=\"wp-image-1488 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DSPO-1024x675.png 1024w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DSPO-300x198.png 300w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DSPO-768x506.png 768w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DSPO-1536x1012.png 1536w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DSPO.png 1842w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Led learner experience research and UX for modernization of suicide prevention training in collaboration with suicidologists, instructional designers, UX designers, and developers.<\/li>\n\n\n\n<li>Produced learner journey maps for diverse military audiences to guide product scope, content strategy, and UX decisions.<\/li>\n\n\n\n<li>Evaluated and synthesized insights from 60+ commercial and government training offerings to inform recommendations and roadmap.<\/li>\n\n\n\n<li>Coordinated with Joint Knowledge Online (JKO) stakeholders to ensure LMS compliance and smooth delivery.<\/li>\n\n\n\n<li>Delivered updated training module, evaluation summary, and journey map.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>Spectrum Analysis, Review, and Characterization from Survey (SpARCS) 12\/2024 \u2013 10\/2025<\/em><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"343\" src=\"http:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/ODI-Overview-1024x343.png\" alt=\"\" class=\"wp-image-1290 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/ODI-Overview-1024x343.png 1024w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/ODI-Overview-300x101.png 300w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/ODI-Overview-768x257.png 768w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/ODI-Overview-1536x515.png 1536w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/ODI-Overview-2048x686.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Collaborated with INDOPACOM J39 and their component commands to capture workflows, constraints, and decision needs for an EMOE data upload, storage, and analytic solution.<\/li>\n\n\n\n<li>Led a cross-functional team of data analysts, software developers, and subject matter experts in applying user-centered design to data upload and analytic UIs.<\/li>\n\n\n\n<li>Facilitated design workshops across globally distributed teams; aligned stakeholders on MVP scope and iterative roadmap options.<\/li>\n\n\n\n<li>Produced executive-ready visuals, demos, and multimedia artifacts to clarify problem space and communicate solution options.<\/li>\n\n\n\n<li>Delivered an upload application in an edge data storage device and a cloud-hosted SaaS analytic dashboard in Advana.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>Clear Kaleidoscope \u2014 Electromagnetic Signal Analyics Application 04\/2024 \u2013 12\/2024<\/em><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"351\" src=\"http:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/CK-Concept-Image-3-1024x351.png\" alt=\"CK Concept Image\" class=\"wp-image-1292 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/CK-Concept-Image-3-1024x351.png 1024w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/CK-Concept-Image-3-300x103.png 300w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/CK-Concept-Image-3-768x264.png 768w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/CK-Concept-Image-3-1536x527.png 1536w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/CK-Concept-Image-3.png 1705w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Conducted pre-contract project initiation and planning efforts for an AI-driven predictive electromagnetic signal analysis application.<\/li>\n\n\n\n<li>Generated graphic artifacts that strengthened product narrative.<\/li>\n\n\n\n<li>Interviewed subject matter experts and potential users and translated findings into early IA, concepts, and user-story-level requirements.<\/li>\n\n\n\n<li>Served as primary advocate for user needs throughout product shaping and early development.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>Electromagnetic Warfare Planner Application 09\/2023 \u2013 04\/2024<\/em><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/EWPlanner-1024x576.png\" alt=\"\" class=\"wp-image-1506 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/EWPlanner-1024x576.png 1024w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/EWPlanner-300x169.png 300w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/EWPlanner-768x432.png 768w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/EWPlanner-1536x864.png 1536w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/EWPlanner.png 1920w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Owned UX strategy and UI design for an electromagnetic warfare investment planning capability within a digital battlespace platform.<\/li>\n\n\n\n<li>Conducted qualitative research and delivered a persona repository to anchor ongoing design decisions.<\/li>\n\n\n\n<li>Designed visualization approaches that the software developers could implement to help users interpret and act within the \u201cinvisible\u201d electromagnetic spectrum domain.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>Defense Health Agency (DHA) \u2014 Workforce Training Analysis 06\/2023 \u2013 09\/2023<\/em><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><video controls src=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/Sequence-01.mp4\"><\/video><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Led efforts by a team of analysts and training specialists to develop workforce training of Cerner Lights&nbsp;On&nbsp;Network and&nbsp;CareAware&nbsp;Capacity Management.&nbsp;<\/li>\n\n\n\n<li>Coordinated two virtual, instructor-led training (VILT) sessions plus office hours for DHA J-5 staff and produced supporting guide materials.<\/li>\n\n\n\n<li>Designed SCORM-based training and edited VILT video and briefings into durable \u201cleave-behind\u201d resources, including a tool comparison one-pager, capability overview guide, and a bed status process improvement roadmap.<\/li>\n\n\n\n<li>Supported authorship of scientific, technical, and information (STI) papers.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>DHA \u2014 Revenue Cycle Management&nbsp; 10\/2022 \u2013 06\/2023<\/em><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"349\" src=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DOTMLPF-P-Analysis-1024x349.png\" alt=\"\" class=\"wp-image-1497 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DOTMLPF-P-Analysis-1024x349.png 1024w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DOTMLPF-P-Analysis-300x102.png 300w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DOTMLPF-P-Analysis-766x261.png 766w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DOTMLPF-P-Analysis-1536x524.png 1536w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/DOTMLPF-P-Analysis-2048x698.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Collaborated on a cross-functional team including training designers, data analyists, and project managers to optimize future-state medical coding and revenue capture.<\/li>\n\n\n\n<li>Analyzed training ecosystem and delivered a training solution package to improve coding performance and revenue capture.<\/li>\n\n\n\n<li>Led analysis efforts and proposed resolution approach for invalid open encounters in MHS GENESIS; supported publication of findings.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><em>DHA \u2014 Joint Longitudinal Viewer (JLV) 07\/2017 \u2013 09\/2022<\/em><\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:45% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"450\" src=\"http:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/launchInfoPortal.png\" alt=\"JLV Info Portal\" class=\"wp-image-1286 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/launchInfoPortal.png 600w, https:\/\/thomlee.com\/wp-content\/uploads\/2025\/06\/launchInfoPortal-300x225.png 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Designed, developed, and maintained online interactive training and deployment communications supporting provider adoption of JLV and related analytics tools.<\/li>\n\n\n\n<li>Collaborated with developers, clinical SMEs, and PMs to refine a cloud-based electronic health record UI features using SaaS product development practices, including continuous UX discovery, iterative delivery, cross-functional product development, and support for diverse user populations to increase usability for healthcare providers.<\/li>\n\n\n\n<li>Served as deployment training POC and led knowledge management efforts across SharePoint, milSuite, DoD 365, and Joint Knowledge Online (JKO).<\/li>\n\n\n\n<li>Designed a system status dialog surfacing widget data-source connectivity, status, and error impacts.<\/li>\n\n\n\n<li>Integrated an interactive in-app help site mirroring milSuite content without requiring separate login.<\/li>\n\n\n\n<li>Established recurring collaborative design sessions across multiple organizations (SMEs, engineers, requirements, UX).<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>UX Design Manager at Boeing and Boeing Intelligence &amp; Analytics 03\/2009 \u2013 07\/2017<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:21% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"677\" src=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/patent-cropped.jpg\" alt=\"\" class=\"wp-image-1491 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/patent-cropped.jpg 451w, https:\/\/thomlee.com\/wp-content\/uploads\/2026\/10\/patent-cropped-200x300.jpg 200w\" sizes=\"auto, (max-width: 451px) 100vw, 451px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Managed software development project requirements and estimates.<\/li>\n\n\n\n<li>Managed a team of designers embedded on cross-functional development teams to create cloud-based enterprise intelligence analytics applications sponsored by the Office of the Director of National Intelligence and used by components throughout the intelligence community.<\/li>\n\n\n\n<li>Inventor on U.S. Patent 8,099,681 (issued Jan 17, 2012): alert propagation via a hierarchy of grids.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Graphic, UI, and Instructional Design Lead at Skarven Enterprises 09\/2003 \u2013 03\/2009<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"791\" src=\"http:\/\/thomlee.com\/wp-content\/uploads\/2017\/02\/bigPicture-1024x791.jpg\" alt=\"TAC Ingest Process\" class=\"wp-image-770 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2017\/02\/bigPicture-1024x791.jpg 1024w, https:\/\/thomlee.com\/wp-content\/uploads\/2017\/02\/bigPicture-300x232.jpg 300w, https:\/\/thomlee.com\/wp-content\/uploads\/2017\/02\/bigPicture-768x593.jpg 768w, https:\/\/thomlee.com\/wp-content\/uploads\/2017\/02\/bigPicture-1536x1187.jpg 1536w, https:\/\/thomlee.com\/wp-content\/uploads\/2017\/02\/bigPicture.jpg 1650w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<ul class=\"wp-block-list\">\n<li>Supported the initial design and development of an enterprise intelligence analytics application that led to the acquisition of the company by Boeing.<\/li>\n\n\n\n<li>Developed training systems and strategy to ensure seamless integration with the end-user\u2019s workflow.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Web Designer at AT&amp;T Labs. 09\/2000 \u2013 09\/2003<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"817\" height=\"572\" src=\"http:\/\/thomlee.com\/wp-content\/uploads\/2014\/12\/02_xgames_home.jpg\" alt=\"\" class=\"wp-image-341 size-full\" srcset=\"https:\/\/thomlee.com\/wp-content\/uploads\/2014\/12\/02_xgames_home.jpg 817w, https:\/\/thomlee.com\/wp-content\/uploads\/2014\/12\/02_xgames_home-300x210.jpg 300w, https:\/\/thomlee.com\/wp-content\/uploads\/2014\/12\/02_xgames_home-768x538.jpg 768w\" sizes=\"auto, (max-width: 817px) 100vw, 817px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">Designed and developed the 1 800 CALL ATT website, including Flash-based games and all online promotional materials<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>UX and product design leader with 20+ years of experience turning complex, mission-critical technology into intuitive products and workflows. Leads <span class=\"ellipsis\">&hellip;<\/span> <span class=\"more-link-wrap\"><a href=\"https:\/\/thomlee.com\/\" class=\"more-link\"><span>Continue Reading &rarr;<\/span><\/a><\/span><\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-141","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thomlee.com\/index.php?rest_route=\/wp\/v2\/pages\/141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thomlee.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thomlee.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thomlee.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/thomlee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=141"}],"version-history":[{"count":18,"href":"https:\/\/thomlee.com\/index.php?rest_route=\/wp\/v2\/pages\/141\/revisions"}],"predecessor-version":[{"id":1504,"href":"https:\/\/thomlee.com\/index.php?rest_route=\/wp\/v2\/pages\/141\/revisions\/1504"}],"wp:attachment":[{"href":"https:\/\/thomlee.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}