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I am a user experience, user interface, and instructional designer specializing in making complex software usable and intuitive. Over more than the past two decades, I have led efforts to design intuitive and engaging user experiences into software utilized by various government programs. In addition, I have championed and refined methods to integrate user interface, user experience, and instructional design knowledge into software development processes. My Doctoral research suggests that this type of multi-functional collaboration leads to dramatic improvements in the usability of software products and their accompanying learning aids. Ultimately, these integrations result in software that quickly empowers end-users to take on complicated tasks more quickly.

Booz Allen Hamilton, Inc., UI/UX Lead on Spectrum Analysis, Review, and Characterization from Survey (SpARCS) Project.

4/2024 – Present

Leading the UI/UX efforts for a team developing software to characterize the electromagnetic operating environment for the U.S. Indo-Pacific Command (INDOPACOM) J39 Joint Electromagnetic Spectrum Operations Cell.

Responsibilities Include:

• Researching existing electromagnetic analysis software solutions.
• Conducting user research with component commands throughout the INDOPACOM area of responsibility.
• Leading user-focused solution design efforts to support upload, storage, and analysis of large data electromagnetic survey data sets.
• Developing graphics, presentations, videos, and other multimedia products to explain the problem space and solution options.
• Facilitating collaborative design and development processes across multi-functional and globally dispersed teams.

Booz Allen Hamilton, Inc., UI/UX Lead on the Clear Kaleidoscope Project

4/2024 – 12/2024

Responsibilities included:

• Conducting pre-contract project initiation and planning efforts.
• Serving as the product design lead and chief advocate for the user throughout the product design and development process, providing critical user-centric insight that informs product strategy.
• Developing contract proposal documentation and illustrations.
• Conducting user interviews to develop initial user story requirements.

Booz Allen Hamilton, Inc., UI/UX Lead on the Electromagnetic Warfare Planner Application Project

9/2023 – 4/2024

Led UI design and UX strategy for electromagnetic warfare investment projects for the Global Defense Sector – Digital Battlespace Platform. 

Responsibilities included:

• Serving as the product design lead and chief advocate for the user throughout the product design and development process.
• Conducting end-user interviews and qualitative research to provide critical insights that informed product strategy. 
• Producing a repository of electromagnetic warfare user personas for ongoing reference.
• Applying advanced consulting skills and extensive technical expertise to support the development team.
• Leading the development of innovative UI solutions to visualize the invisible – the electromagnetic spectrum domain.

Booz Allen Hamilton, Inc., Lead Technologist for the Defense Health Agency (DHA) Workforce Training Analysis Project under the Information Analysis Center Multiple Award Contract (IAC MAC).

6/2023 – 9/2023

Led efforts to develop workforce training of Cerner Lights On Network and CareAware Capacity Management.

Responsibilities included:

• Leading the design and delivery of two (2) Virtual Instructor-Led Training (VILT) sessions to DHA J-5 AED staff on accessing top data elements via Lights On Network or Care Aware Capacity Management, followed by two Office Hours sessions​.
• Leading the design and delivery of a Capability Overview Briefing to DHA J-5 Leadership, tailored to DHA priorities and potential uses of each tool, including recommendations for future opportunities​.
• Producing technical user guides on Lights On Network and Care Aware. ​
• Supporting detailed analyses related to commercial use cases, bed status reporting process improvement, known issues, and provider time-in-EHR root cause.​
• Leading the design and delivery of computer-based training/SCORM package, editing VILT video, and editing Capability Overview Briefing as leave-behind resources for future training and understanding​.
• Supporting the development of key collateral to support further understanding of Lights On and CapMan, including: Tool Comparison One-Pager, Capability Overview Guide, and Bed Status Process Improvement Roadmap​
• Supporting three (3) Scientific and Technical Information papers

Booz Allen Hamilton, Inc., Lead Technologist for the Defense Health Agency (DHA): Information Analysis Center Multiple Award Contract (IAC MAC)​

10/2022 – 6/2023

Tasked with the design of the future state medical coding framework to support the optimization of RCM processes and utilization of the RevX/CPAM system within the MHS to optimize RCM processes and utilization of the RevX/CPAM system within the MHS, addressing people, processes, and systems. 

Specific roles and responsibilities included:

• Analyzing evaluating the training efforts of the Military Health System (MHS) that relate to medical coding and revenue capture.
• Led training team efforts to develop a training solution package to improve medical coding and revenue capture in the MHS.
• Led Data Analytics team efforts to utilize Cerner data analytics to understand potential medical coding and revenue generation performance indicators.
• Led a cross-functional team that analyzed the growing problem of open encounters within the MHS GENESIS electronic health record and proposed a solution for closing invalid open encounters.
• Led teams writing scientific and technical information (STI) papers related to our open encounters, training, and data analytics efforts.

A little back story about my employment from 2003  to 2017

In September of 2003 I started working as a consultant for a company named Skarven Enterprises, Inc. The company produced software for the intelligence community and I was brought in to add some polish to their UI work. In 2005, I was hired on full time and in 2008 Skarven was purchased by Boeing along with it’s sister company, Kestrel. Then in 2016, Boeing spun off our offices with the rest of it’s intelligence services into a wholly owned subsidiary called Boeing Intelligence & Analytics.