Professional Experience

• Led a team of military subject matter experts in knowledge product publication improvement efforts that resulted in a highly acclaimed quarterly newsletter design, reporting dashboards that the Commanding General used to brief the Secretary of the Army, and numerous process improvements adopted by the organization.
• Requested additions to the SAG-U distribution list more than tripled during my time on the project.
• This role involved working on site with a multinational client team in Wiesbaden, Germany. 

• Led learner experience research and UX for modernization of suicide prevention training in collaboration with suicidologists, instructional designers, UX designers, and developers.
• Produced learner journey maps for diverse military audiences to guide product scope, content strategy, and UX decisions.
• Evaluated and synthesized insights from 60+ commercial and government training offerings to inform recommendations and roadmap.
• Coordinated with Joint Knowledge Online (JKO) stakeholders to ensure LMS compliance and smooth delivery.
• Delivered updated training module, evaluation summary, and journey map.

• Collaborated with INDOPACOM J39 and their component commands to capture workflows, constraints, and decision needs for an EMOE data upload, storage, and analytic solution.
• Led a cross-functional team of data analysts, software developers, and subject matter experts in applying user-centered design to data upload and analytic UIs.
• Facilitated design workshops across globally distributed teams; aligned stakeholders on MVP scope and iterative roadmap options.
• Produced executive-ready visuals, demos, and multimedia artifacts to clarify problem space and communicate solution options.
• Delivered an upload application in an edge data storage device and a cloud-hosted SaaS analytic dashboard in Advana.

• Conducted pre-contract project initiation and planning efforts for an AI-driven predictive electromagnetic signal analysis application.
• Generated graphic artifacts that strengthened product narrative.
• Interviewed subject matter experts and potential users and translated findings into early IA, concepts, and user-story-level requirements.
• Served as primary advocate for user needs throughout product shaping and early development.

• Owned UX strategy and UI design for an electromagnetic warfare investment planning capability within a digital battlespace platform.
• Conducted qualitative research and delivered a persona repository to anchor ongoing design decisions.
• Designed visualization approaches that the software developers could implement to help users interpret and act within the “invisible” electromagnetic spectrum domain.

• Led efforts by a team of analysts and training specialists to develop workforce training of Cerner Lights On Network and CareAware Capacity Management. 
• Coordinated two virtual, instructor-led training (VILT) sessions plus office hours for DHA J-5 staff and produced supporting guide materials.
• Designed SCORM-based training and edited VILT video and briefings into durable “leave-behind” resources, including a tool comparison one-pager, capability overview guide, and a bed status process improvement roadmap.
• Supported authorship of scientific, technical, and information (STI) papers.

• Collaborated on a cross-functional team including training designers, data analyists, and project managers to optimize future-state medical coding and revenue capture.
• Analyzed training ecosystem and delivered a training solution package to improve coding performance and revenue capture.
• Led analysis efforts and proposed resolution approach for invalid open encounters in MHS GENESIS; supported publication of findings.

• Designed, developed, and maintained online interactive training and deployment communications supporting provider adoption of JLV and related analytics tools.
• Collaborated with developers, clinical SMEs, and PMs to refine a cloud-based electronic health record UI features using SaaS product development practices, including continuous UX discovery, iterative delivery, cross-functional product development, and support for diverse user populations to increase usability for healthcare providers.
• Served as deployment training POC and led knowledge management efforts across SharePoint, milSuite, DoD 365, and Joint Knowledge Online (JKO).
• Designed a system status dialog surfacing widget data-source connectivity, status, and error impacts.
• Integrated an interactive in-app help site mirroring milSuite content without requiring separate login.
• Established recurring collaborative design sessions across multiple organizations (SMEs, engineers, requirements, UX).

• Managed software development project requirements and estimates.
• Managed a team of designers embedded on cross-functional development teams to create cloud-based enterprise intelligence analytics applications sponsored by the Office of the Director of National Intelligence and used by components throughout the intelligence community.
• Inventor on U.S. Patent 8,099,681 (issued Jan 17, 2012): alert propagation via a hierarchy of grids.

• Supported the initial design and development of an enterprise intelligence analytics application that led to the acquisition of the company by Boeing.
• Developed training systems and strategy to ensure seamless integration with the end-user’s workflow.

Designed and developed the 1 800 CALL ATT website, including Flash-based games and all online promotional materials